A CARE home agency which left people 'at risk of potential harm' by not ensuring that staff had the proper qualifications has been placed into special measures.

People Matter Support Services Limited, based in Anson Crescent, Whitley Wood, was rated inadequate following an inspection by the Care Quality Commission (CQC).

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During a visit in July and August last year, inspectors noted that 'legal obligations and regulations' had not been complied to.

The report states: "The registered person had not established an effective system to enable them to ensure compliance with

their legal obligations and the regulations.

"They had not established an effective system to enable them to assess, monitor and improve the quality and safety of the service provided."

According to inspectors, people were not protected from risks to their health and wellbeing, and nobody had made sure that staff "were of good character and that all required information and checks were carried out."

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The service is a domiciliary care agency that provides personal care to people living in their own homes.

Inspectors also found several breaches of regulation.

Rebecca Bauers, CQC's head of inspection for Adult Social Care said: "It is deeply concerning to find this service has still not improved following our last inspection.

"Following the conditions placed on the service in April 2019, the provider has not taken effective action to protect people using the service against the risk of harm.

"I am hopeful that People Matters Service Limited will do what is required for the sake of the people using its services.

"However, if we find that it remains inadequate and has not improved, we will not hesitate to take appropriate and proportionate enforcement action, including preventing the service from operating, to ensure people are safe.

"Our first priority is always to make sure people receive high-quality care.

"We will continue to monitor this service and will inspect again to check whether sufficient improvements have been made."

The agency has been contacted for a comment.