A GP surgery in Reading that treats 5,600 patients has been put into special measures.
“A significant backlogs of test results and care-related tasks” were found at London Street Surgery, alongside “unsafe” management of medicines and repeat prescriptions.
A Care Quality Commission inspection in April fond the surgery poorly identified risks to patients, according to their report published June 1.
A loss of GPs and practice manager during the COVID pandemic hindered the surgery’s ability to provide quality and sustainable services, the reports states.
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Some patients with long term conditions were not having their conditions "managed appropriately," patients with learning disabilities were "not provided with health checks" and staff training was "not monitored appropriately."
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The surgery's leadership was rated ‘inadequate,’ with inspectors finding there was “limited independent quality improvement” nor “sufficient audit and monitoring processes to ensure the safety and effectiveness of services.”
Staff were “caring and compassionate” and the surgery was responsive, but the inspection deemed two regulations were breached at the practice.
Services placed in special measures are inspected again within six months, by which time the service must have improved or else the CQC will prevent the providor from operating it.
The surgery has been approached for comment.
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