Furious residents have hit out at the BBC and Ticketmaster as their hopes to attend the Coronation concert were snatched before their eyes after a 'misleading' email brought many to tears.

Yesterday (April 25) the final Coronation concert tickets were released.

A ballot, which opened on February 10 invited the public to submit their details to be in for a chance of winning a pair of tickets for the concert on May 7.

Thousands entered the ballot and over the last few weeks, successful winners were announced in two rounds of ticket releases

Now the leftover tickets have been released in a 'misleading' email titled 'Coronation Concert - Congratulations'.

"I received an email regarding the ballot tickets," said Lubby Cussen.

"I was so excited to think I was going then so so upset and disappointed to realise all the tickets had gone.

"The wording was totally misleading! To say congratulations… it made you think the tickets were already yours."

The email received by thousands read: "Congratulations, you have been successful in the ballot for a pair of standing tickets to The Coronation Concert, at Windsor Castle on Sunday 7 May 2023.

"Tickets in this supplementary round are being offered to a randomly selected group of ballot winners on a first come first served basis, so you will need to act quickly in claiming your tickets to ensure you secure them."

However further down the email it said: "You will have until 12:00 on 27th April to claim your tickets. If you do not claim your tickets by this date then they will be re-allocated."

Ali Singer entered the ballet with her friend earlier in the year and received a phone call from her friend declaring 'we won two tickets' in a state of excited hysteria.

The pair made plans for the weekend, but an hour after their conversation she received a tearful message from her friend.

"She’d thought, like many many others that we won.

"The initial excitement of reading 'Congratulations, you have been successful'.

"The ‘offer’ should be exactly what it states.

"Not - Oh by the way, there’s another hoop to jump through."

"Do the organisers really not appreciate how ‘most’ people would react upon getting this news?

"Whoever worded this email should be fired, it’s caused immense upset."

"Imagine the individual circumstances of many of the recipients of this news….Finally, some good news, a break."

Addressing the situation, a Ticketmaster spokesperson said: “Everyone who was successful in the two main ballot rounds for the Coronation Concert was offered a guaranteed pair of tickets, provided they claimed them within three weeks.

"Today, any unclaimed tickets were released on a first-come, first-served basis to those who had previously applied to the ballot (and were unsuccessful). These inevitably went very quickly.”

Hilary Good added: "Why Ticketmaster did not send a clear message stating that most tickets had already gone was a massive error on their part and they should never have said congratulations - twice."

While Emma Leonard has slammed the organisation saying: "Incredibly disappointed to have missed out on this once-in-a-lifetime opportunity and for this event to be treated like any other Ticketmaster big-ticket event where it feels like normal folk are pipped to the post by ticket touts and AI."

The BBC has been approached for comment.