Sainsbury’s customers across Reading have voiced mixed views as more and more supermarkets switch their systems to mainly self-service instore.

This comes as the store in Reading town centre opposite the Oracle added more self-service checkouts to ‘meet customer demands’.

Although some shoppers told the Chronicle that they preferred to scan through their own shopping, other have spoken up on our socials media saying that they prefer a more personal touch when shopping.

A Sainsbury’s spokesperson said, “We regularly review the services available in our stores to make sure we offer the most convenient experience to our customers. 

“Last year we slightly increase the number of self-service checkouts at our Broad Street store so that we can meet customer demand for this service.”

Some readers have hit back at the retailers for upping their self-service system, with the belief that it will cost jobs of those who man the tills.

 

Sainsbury’s however has stated that customers will see the same number of colleagues in store. They will simply be working in a different way.

 

The retailer added: “Our colleagues are on hand to help anyone who may need support using them and we continue to offer serviced checkouts for our customers who wish to use them.”