Falsified food temperature records and a lack of hot water and soap - the hygiene issues that landed a popular Caversham restaurant with a zero rating has been revealed, as staff promise they've addressed concerns.
Momo House, a Nepalese restaurant in Farnham Drive, was handed a zero out of five hygiene score from the Food Standards Agency following an inspection in September.
The inspection led to the restaurant for closing for three weeks after the visit from inspectors.
Now the full hygiene report has been sent to The Reading Chronicle.
According to inspectors, there was evidence that temperature records for cooked and cooled foods had been 'falsified', and the restaurant's 'temperature probe' was not working.
Inspectors also recorded that there was 'no soap and hand drying facilities at the wash hand basin' at the restaurant - and there was 'no hot water at the premises'.
The restaurant was also told to address its use of liquefied petroleum gas (LPG) tanks, which the restaurant says had been in use after a dispute with its gas supplier.
Bir Chantyal, a manager at the restaurant who has worked at the venue for more than a year, said that the restaurant had been convinced to change power provider on the promise of a £1,000-a-month bill for gas and electricity.
But the manager said the restaurant pulled out of the contract after receiving a £6,000 bill after their first month.
Mr Chantyal said: "Our only way for us to survive (was) to have the LPG.
"We were only going to use it for a little while."
The restaurant has faced a 'very challenging' period following the hygiene report, according to Mr Chantyal.
He said: "Business is about trust - so it's made it very difficult.
"We are trying to get this right. We understand the importance of the health and safety of everyone who visits us.
"Our hot water wasn't running. The hot water machine wasn't sufficient. We accept that. In terms of records we completed everything and retrained the staff.
"We closed the business for three weeks and fixed everything and retrained the staff."
Mr Chantyal said the restaurant had been visited by inspectors who had allowed for the business to reopen. The restaurant is now expecting a follow-up hygiene inspection for a new rating.
Momo House stop a variety of curries, onion bhajis, kormas, masalas, and naans.
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